SHIPPING & RETURNS
Fast Shipping & Hassle-Free Returns
Thank you for shopping at EcoPlayKit. Below you'll find everything you need to know about shipping your order and how returns work.
Questions? Reach us at care@ecoplaykit.com
SHIPPING
How We Ship Your Order
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
You'll receive an order confirmation email immediately after purchase.
A shipping confirmation email with your tracking link will follow once your order ships.
Delivery Times
We work directly with global suppliers to offer great value. Delivery times vary by destination:
Region
Estimated Days
United States
5–10 business days
Canada
5–10 business days
United Kingdom & Europe
5-10 business days
Australia & New Zealand
5-10 business days
These are estimates, not guarantees. Delivery may be affected by customs clearance, carrier delays, weather, or peak seasons.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
Free standard shipping on all orders over $100
Any available promotions or discounts will be reflected at checkout.
ORDER TRACKING & LOGISTICS
Staying Informed Every Step of the Way
Order Tracking
Once your order ships, you'll receive an email with your tracking number and a direct link to track your package.
Allow 2–5 business days after dispatch for tracking to update.
No tracking updates after 5 business days? Email us at care@ecoplaykit.com — we'll investigate with the carrier.
Multiple Shipments
Some orders are fulfilled from different warehouses. If you ordered multiple items, they may arrive in separate packages on different days.
You will never be charged extra if we split your shipment.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country's customs office.
These charges are not included in our prices or shipping costs.
The customer is responsible for paying any applicable customs fees.
Check with your local customs office before placing an international order.
DELIVERY ISSUES
What To Do If Something Goes Wrong
Incorrect or Incomplete Addresses
Please double-check your shipping address before submitting your order.
We are not responsible for packages delivered to incorrect addresses provided at checkout.
If you notice an error, contact us immediately at care@ecoplaykit.com — we can update the address only if your order has not yet shipped.
Lost, Stolen, or Delayed Packages
If your order is significantly delayed beyond the estimated window, please contact us.
For packages marked 'Delivered' but not received, please:
1
Check with neighbors and household members.
2
Look for any delivery attempt notice from the carrier.
3
Contact the carrier directly with your tracking number.
4
If still unresolved, email us at care@ecoplaykit.com within 7 days of the marked delivery date.
We'll do our best to help locate your package.
Undeliverable & Returned Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pay customs charges, the customer may be responsible for reshipment fees.
In some cases, we may issue a refund minus original shipping and return charges, depending on the situation and item condition.
RETURNS & EXCHANGES
We Want You to Love Every Purchase
If something isn't right, we're here to help — here's how our return policy works.
Return Window
30 Days
from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following:
In the same condition as received — unworn, unused, with tags attached.
In its original packaging.
Accompanied by your receipt or proof of purchase.
How to Start a Return
Email us at care@ecoplaykit.com with your order number, the item(s) you'd like to return, and a brief reason (optional but helpful).
If your return is accepted, we'll send you a return shipping label and instructions on where to send your package.
Send returns to:
Dream eCommerce LLC 30 N Gould St, STE R Sheridan, WY 82801 — USA
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care goods (e.g. beauty items)
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items marked as final sale
Unsure if your item qualifies? Contact us before purchasing or returning.
Exchanges & EU 14-Day Cooling-Off Period
The fastest way to get the item you want is to return the original item first, then place a new order for the replacement.
European Union
If your order ships into the EU, you have the right to cancel or return your order within 14 days of receiving it, for any reason, without justification. Standard return eligibility conditions apply.
REFUNDS
Your Refund, Processed Quickly & Fairly
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Step 1
Return Inspected
We inspect the returned item and notify you of approval within a few business days.
Step 2
Refund Issued
If approved, your refund is processed to your original payment method within 10 business days.
Your bank or credit card company may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at care@ecoplaykit.com.
Still Have Questions?
We're here to help. Whether it's about your order, a return, or anything else — don't hesitate to reach out.
Email Us at care@ecoplaykit.com