FREQUENTLY ASKED QUESTIONS
We've Got Answers
Everything you need to know about EcoPlayKit — from materials and safety to shipping and returns.
Common Questions
OUR PRODUCTS
Our toys are crafted from sustainably sourced natural wood, non-toxic water-based paints, and organic cotton. Every material is rigorously tested to ensure they're free from BPA, phthalates, and harmful chemicals.
Absolutely. All EcoPlayKit products meet or exceed ASTM F963 and EN71 international safety standards. Each toy is designed with age-appropriate sizing and tested for choking hazards.
We design toys for children aged 0–12 years. Each product page includes a recommended age range to help you find the perfect match for your little one.
Yes — our toys are built to last. Natural wood is naturally sturdy, and we use reinforced joints and non-toxic sealants to ensure each piece can withstand years of imaginative play.
ORDERS & SHIPPING
Standard shipping typically takes 5–7 business days within the US. Expedited 2-day options are also available at checkout. International shipping is available to select countries.
Yes! We offer free standard shipping on all US orders over $50. Look out for seasonal promotions where free shipping thresholds may be lower.
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
We offer hassle-free 30-day returns on all unused items in original packaging. If you're not 100% satisfied, reach out to our support team and we'll make it right.
ECO & SUSTAINABILITY
All our packaging is 100% recyclable and made from recycled materials. We use soy-based inks and avoid plastic completely — every unboxing experience is as green as our toys.
We're proud members of 1% for the Planet and partner with reforestation programs. We plant a tree for every order placed through our store.
Natural wood toys can be composted, donated, or passed on to other families. If a toy reaches end-of-life, contact us — we have a take-back program that ensures responsible disposal.
Still Have Questions?
Our friendly team is always happy to help. Reach out anytime — we're real people who genuinely care about your family's experience.